Everest at The Groves of Tustin (“Everest,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of individuals who visit our website, inquire about our services, or interact with our community.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website, https://everestatgrovesoftustin.com, and related communications.
Website inquiries may be handled by Everest Senior Living Management, Inc., which provides management and administrative support for our community.
Information collected through separate residency agreements, admission processes, or care services may be subject to additional privacy notices and applicable legal requirements.
We may collect the following categories of information depending on how you interact with us.
A. Information You Provide
When you contact us, request information, or schedule a tour, we may collect:
First and last name.
Email address.
Telephone or mobile number.
Senior living services or care options of interest, including Assisted Living and Memory Care.
How you heard about our community.
Preferred contact method or tour-related details.
Questions, comments, or other information voluntarily submitted through inquiry forms.
If you voluntarily include information about care needs, health conditions, or personal circumstances in your inquiry, we may receive that information to help respond appropriately.
We recommend that visitors avoid submitting detailed medical records, Social Security numbers, financial account information, or other highly sensitive information through general website inquiry forms.
Additional personal, care-related, emergency contact, or billing information may be collected through separate admission, residency, or service processes when necessary.
B. Information Collected Automatically
When you access our website, certain technical information may be collected by our website infrastructure or service providers, including:
IP address.
Browser type and device information.
Operating system and technical connection details.
Website access times and requested pages.
Security-related information used to identify automated or potentially harmful activity.
Cookie preferences and related consent information.
The information collected depends on the services active on the website and the visitor’s selected preferences.
C. Cookies and Similar Technologies
We use essential cookies and may use other technologies to support website security, remember preferences, and provide certain third-party website features.
More information is available in our Cookie Policy.
We use personal information for the following purposes:
Responding to Inquiries
To answer questions, provide information about Assisted Living, Memory Care, and related services, and communicate with prospective residents and their families.
Scheduling and Managing Tours
To coordinate community visits, confirm appointments, and follow up on tour requests.
Managing Prospective Resident Relationships
To organize inquiry records, maintain communication history, and assist our team in responding to prospective residents and their representatives.
Providing Senior Living Services
To support admission discussions, resident services, and administrative activities when applicable.
Communications
To provide requested information, appointment confirmations, service-related updates, and other communications consistent with visitor preferences and applicable law.
Website Operations and Security
To maintain website functionality, prevent spam, protect against automated attacks, and troubleshoot technical issues.
Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests, maintain required records, and protect the rights and safety of our community and its visitors.
Our website uses Fluent Forms to process contact requests and tour inquiries.
When a visitor submits a form, the information provided is used to process the inquiry and support follow-up communications.
Form processing may include:
Sending an acknowledgment or confirmation email to the person submitting the inquiry.
Sending a notification to authorized members of our internal team.
Recording inquiry information for internal administrative purposes.
Organizing prospective resident information through authorized lead management or CRM systems where configured.
Where webhook or CRM integrations are enabled, submitted information may be transmitted to authorized systems for internal inquiry management.
Form information is not intended to be included in advertising conversion events as part of our standard inquiry processing.
However, website hosting, form processing, email delivery, and other operational providers may process information as necessary to provide their services.
Our website uses cookies and certain third-party technologies to support website operations, security, and visitor services.
Essential Cookies and Website Security
Essential technologies may support website security, preference management, and protection against automated activity.
These may include Cloudflare security technologies and our WPConsent cookie management system.
Cookie Consent Management
Our website uses WPConsent to provide visitors with choices regarding optional cookies and supported third-party technologies.
Visitors can select:
Accept All: Allow all currently available cookie categories.
Accept Essential Only: Reject nonessential cookies while maintaining essential website functions.
Manage Preferences: Review and customize available cookie preferences.
Cookie preferences are configured to remain stored for 30 days unless visitors change their selections or clear their browser cookies.
Visitors can reopen the cookie settings interface to update their choices.
Website Analytics and Advertising Tracking
Our website has previously been configured with Google Analytics and Google Ads website conversion tracking to measure website activity and advertising performance.
These website-based tracking technologies have been disabled as part of our current tracking review.
If optional analytics or advertising technologies are activated or reactivated in the future, we will review the applicable disclosures and consent requirements before their use.
Google Maps
Our website may provide links to Google Maps to help visitors locate our community.
When visitors access Google Maps, Google’s own privacy and cookie practices may apply.
If embedded third-party map content is used, that content may process technical information when loaded.
Google reCAPTCHA
Our website may use Google reCAPTCHA to help protect contact and inquiry forms from automated submissions and spam.
Depending on its implementation, this service may process technical information or use cookies. Our consent management system includes content-blocking controls for supported integrations.
For more information about our cookie practices, please review our Cookie Policy.
We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.
Website Hosting and Security Providers
Service providers that maintain website infrastructure, security, hosting, and related technical operations.
Form Processing and Email Services
Providers that support contact form processing, email notifications, message delivery, and related administrative functions.
Internal Management and Authorized Service Providers
Authorized personnel and service providers assisting with inquiries, tours, resident-related administration, and customer relationship management.
Third-Party Website Services
Providers of services such as external maps or spam protection may receive certain technical information when their services are used.
Legal Requirements and Protection of Rights
We may disclose information when required by applicable law, lawful process, or when reasonably necessary to protect safety, security, and legal rights.
Business Transactions
Information may be transferred as permitted by law in connection with a merger, acquisition, restructuring, or transfer of relevant business operations.
We seek to limit disclosures to purposes connected with our operations and applicable legal requirements.
We retain personal information for periods appropriate to the purposes for which it was collected, taking into account applicable legal requirements and operational needs.
Retention considerations include:
Inquiry and Tour Information
The time needed to respond to inquiries, manage follow-up communications, maintain appropriate business records, and fulfill applicable legal obligations.
Website Technical and Security Records
The time reasonably required for website administration, security monitoring, troubleshooting, and applicable provider or legal retention requirements.
Cookie Preferences
Our cookie consent management system is configured to retain preference selections for 30 days.
Resident and Administrative Records
Records related to admissions, residency, billing, or care services may be subject to separate retention requirements.
Information may be retained for longer when necessary to comply with applicable law, resolve disputes, or preserve records relevant to legal proceedings.
When information is no longer required, we take appropriate steps to delete, de-identify, or otherwise securely manage it.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.
Access to personal information is intended to be limited to authorized individuals and service providers with appropriate business responsibilities.
However, no website, electronic communication system, or method of data storage can be guaranteed to be completely secure.
Visitors should avoid sending highly sensitive information through general website inquiry forms unless specifically instructed to use an appropriate secure communication method.
Depending on applicable privacy laws, you may have the right to:
Request information about personal information collected about you and how it is used.
Request access to personal information maintained about you.
Request correction of inaccurate information.
Request deletion of certain personal information, subject to applicable exceptions.
Opt out of promotional communications.
Manage optional cookie preferences and withdraw applicable consent.
Exercise additional privacy rights provided under applicable law.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), where applicable, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information.
Where applicable law provides rights to opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, or submit requests through an authorized agent, those rights will be handled in accordance with applicable legal requirements.
We will not discriminate against individuals for exercising privacy rights in a manner prohibited by applicable law.
Submitting a Privacy Request
You may submit a privacy-related request by contacting:
Email: info@everestatgrovesoftustin.com
Phone: (714) 627-5947
To protect personal information, we may request information reasonably necessary to verify the identity or authority of the person making a request.
We will review and respond to requests in accordance with applicable law.
Visitors who contact us may receive communications related to their inquiries, requested services, or scheduled visits.
Where promotional communications are offered, we will provide applicable choices regarding those communications.
You may request to stop receiving promotional communications by using any unsubscribe mechanism provided or by contacting us directly.
Requests to stop promotional communications do not necessarily prevent communications needed to respond to an active inquiry or fulfill other applicable obligations.
Our website is intended primarily for adults seeking information about senior living services for themselves or others.
We do not intentionally solicit personal information from children under the age of 16 through our general website inquiry forms.
If you believe a child has submitted personal information through our website, please contact us so that we can review the matter.
Our website may contain links to external websites and third-party services.
These services may have privacy practices that differ from ours.
We encourage visitors to review the privacy policies of third-party websites and services before providing personal information.
We may revise this Privacy Policy to reflect changes in our website, information practices, services, or applicable legal requirements.
Updates will be posted on this page with a revised Last Updated date.
Changes will apply from their stated effective date and will not be represented as having been in effect before that date.
For questions about this Privacy Policy, our information practices, or privacy-related requests, please contact:
Everest at The Groves of Tustin
1262 Bryan Ave
Tustin, CA 92780
Phone: (714) 627-5947
Email: info@everestatgrovesoftustin.com
Website: https://everestatgrovesoftustin.com
Accessibility Statement
Everest Senior Living
Effective Date: May 01, 2025
Everest Senior Living is committed to providing an inclusive and accessible experience for all residents, visitors, and online users. We strive to ensure that our facilities, services, and digital content are accessible to individuals with disabilities.
We have designed our senior living community to be welcoming and accommodating for all individuals. Our accessibility features include:
We are committed to ensuring that our website meets the needs of all users, including those with disabilities. Our website follows the Web Content Accessibility Guidelines (WCAG) to improve usability. Accessibility features include:
If you experience any difficulty accessing our website or need assistance, please contact us at info@everestatgrovesoftustin.com.
We are dedicated to providing reasonable accommodations to residents and visitors upon request. If you need assistance or specific accommodations, please let us know by contacting our team in advance.
We continuously strive to enhance accessibility. If you have any suggestions or encounter any barriers, we welcome your feedback. Please reach out to us at:
Everest Senior Living
Everest at The Groves of Tustin
1262 Bryan Ave Tustin, CA 92780
info@everestatgrovesoftustin.com
(714) 627-5947
We are committed to making Everest Senior Living an inclusive and accessible community for all.
